Acceptable Use Policy and Terms of Service

2.1 Eligibility

You must be at least 16 years old (or the age of majority in your jurisdiction) to use the Service.

By using CrossLetter, you represent that:

• You have the legal capacity to enter into these Terms
• Any information you provide is accurate and up to date
• You are authorised to act on behalf of any newsletter, brand, or organisation you represent

2.2 Account responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring your use of the Service complies with these Terms and applicable law

You must notify us immediately if you suspect unauthorised access to your account.

4.1 Platform abuse and misuse

• Misrepresent yourself, your newsletter, audience size, metrics, or sponsorship intentions
• Scrape, harvest, or collect data from the platform without permission
• Circumvent access controls or security measures
• Interfere with or disrupt the Service or infrastructure
• Use automated systems (bots, scripts) to access the Service without authorisation

4.2 Spam and deceptive practices

• Send unsolicited or bulk messages to users
• Use the platform primarily to solicit without intent to collaborate
• Promote deceptive, misleading, or fraudulent offers
• Engage in "link dumping", mass outreach, or low-quality promotion tactics

4.3 Harmful or unlawful content

• Promote illegal activities, scams, or fraudulent schemes
• Promote hate, harassment, threats, or discrimination
• Promote sexually explicit content, violence, or exploitation
• Promote products or services that are illegal in your target jurisdictions

4.4 Data misuse and privacy violations

• Upload or share personal data without proper consent or legal basis
• Share email lists, subscriber data, or personal contact details unlawfully
• Attempt to access or infer private information about other users

5.1 Newsletter operators

If you submit or list a newsletter, you confirm that:

• You have the right to operate and promote the newsletter
• You comply with applicable email laws (e.g. GDPR, UK GDPR, CAN-SPAM, CASL)
• Your subscribers have opted in lawfully
• You control the content and placement of any promotions you choose to run

CrossLetter does not review or approve newsletter content and is not responsible for subscriber relationships, and if false information is, at any point, provided to the CrossLetter team, owner or any associate thereof that does not meet these requirements, CrossLetter, its owners, staff or representatives are indemnified against any claim or harm done due to false information having been provided during such process.

5.2 Sponsors and advertisers

If you act as a sponsor, you confirm that:

• Your offer is lawful and accurately described
• You have rights to any brand assets you submit
• You comply with advertising, consumer protection, and disclosure laws
• Any claims made in sponsor copy are truthful and substantiated

Sponsors are responsible for ensuring their promotions comply with all applicable laws and industry standards.

6.1 Your content

You retain ownership of content you submit (such as profiles, descriptions, and messages).

By submitting content, you grant CrossLetter a non-exclusive, worldwide, royalty-free licence to:

• Host, display, and distribute the content as needed to operate the Service
• Use the content for platform functionality, promotion, and discovery

6.2 Our content

All platform software, design, branding, and original content belong to CrossLetter or its licensors.

You may not copy, modify, distribute, or reverse engineer any part of the Service without permission.